Someone I respect a lot called me out for being an unreasonable SOB* in this morning’s rant about the Tumblr app. (* my word, not his)
He’s right. I am.
The Developers who work on the iOS app at Tumblr don’t have control over when things get fixed. This isn’t a one or two person dev team who can sit down over coffee and see what needs to be worked on next.
My anger was never really directed at them. I know how this works. I was angry that Tumblr, Inc. doesn’t care about me as a user, any more than Twitter does, or any more than the ones before that.
I have a long and arduous history of being an “edge case” — the user that Developers love and hate, because I use their software and push all the edges and try things that they haven’t even thought of, etc. But it also means that my “issues” eventually will crossover from “regular user” to “power user” and the sad fact of software development is that you make money by selling to more and more regular users.
“Power users” often become a burden as software grows beyond the niche of its initial userbase.
This has been a pattern I’ve faced for 10+ years, and the answer is always the same: “yes, we know about that issue, but we have limited resources and we’re focused on adding other features and fixing other bugs.”
Again and again.
It wears on you.
But when it spills over into a ragefest, it doesn’t benefit anyone. No one who reads this will think “wow, yeah we should have fixed that. We’re dumbasses!” They read it and think “here’s another asshole user who just doesn’t get it.”
Well, yes and no. I do get it. I just don’t like it.
But that’s still not a good reason to be an asshole about it.
So, that’s all I have to say about that. Except to say thanks to him for telling me privately and giving me a chance to think about it instead of attacking me publicly for being an asshole. Not that he’d have been wrong, just that it wouldn’t have accomplished anything.
Sort of like my post this morning.