(Those who have known me for awhile know that I have had nothing but trouble with FedEx and that I would never willingly choose them to deliver anything. Today is yet another example why.)
I’m waiting for an overnight delivery package from FedEx which requires a “direct signature.”
(Aside: This is a package from Express Scripts, who has finally sent my order two weeks late. It usually gets sent via regular mail, requiring no signature. But when they’re sending it overnight, they decided to make it less convenient for me by making sure that not only was a signature required, but that it had to be a signature from someone at the address when they come to deliver — meaning I can’t sign a note and leave it on the door.)
This morning, FedEx called, but they called my Google Voice number, which means they have to say their name before it will connect.
That, of course, made FedEx’s automated system think that someone had answered the phone, so it started playing its automated message.
By the time I picked up the call, it was mostly over. The last few digits of a number was being read to me. Then it said:
"To repeat this message, press any key."
I pressed 5.
"We’re experiencing technical difficulties. Thank you for your time. Goodbye."
And they hung up.
No suggestion of where to call to get help or information. Just an automated message that can’t deal with the complexities of real life.
Heckuva job, FedEx…