Fun Size Bytes
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FedEx left $1,000 worth of computers unattended
My latest screed against FedEx.
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FedEx redux
(Those who have known me for awhile know that I have had nothing but trouble with FedEx and that I would never willingly choose them to deliver anything. Today is yet another example why.)
I’m waiting for an overnight delivery package from FedEx which requires a “direct signature.”
(Aside: This is a package from Express Scripts, who has finally sent my order two weeks late. It usually gets sent via regular mail, requiring no signature. But when they’re sending it overnight, they decided to make it less convenient for me by making sure that not only was a signature required, but that it had to be a signature from someone at the address when they come to deliver — meaning I can’t sign a note and leave it on the door.)
This morning, FedEx called, but they called my Google Voice number, which means they have to say their name before it will connect.
That, of course, made FedEx’s automated system think that someone had answered the phone, so it started playing its automated message.
By the time I picked up the call, it was mostly over. The last few digits of a number was being read to me. Then it said:
“To repeat this message, press any key.”
I pressed 5.
“We’re experiencing technical difficulties. Thank you for your time. Goodbye.”
And they hung up.
No suggestion of where to call to get help or information. Just an automated message that can’t deal with the complexities of real life.
Heckuva job, FedEx…
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Oh FedEx… 1998 called and they said “Your all-Flash website sucks.”
If, by some chance you accidentally chose the “new” version of FedEx.com, you can get back to the old version by clicking the link highlighted below:
FedEx and Flash: two sucktastic things, made even worse when combined.
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Don’t you love this?
“Delivery exception: local delivery restriction, delivery not attempted.”
Sure sounds like they tried to deliver it but couldn’t, right?
This after being told that they weren’t even going to try to deliver it until today.
Oh, and don’t let “On FedEx vehicle for delivery” fool you. That does not mean that they are actually trying to deliver it. It literally means “the package is on a truck, and that truck will eventually be used to deliver the package. Maybe today, maybe not.”
I learned that one the hard way previously when I waited all day for a package that never came, and called FedEx who explained what it meant.
FedEx has no status statement which equals UPS’ very clear “out for delivery”.
I called FedEx and asked them about this, and she said that the driver was not able to deliver the package due to “fog.”
Which is fascinating, again, because they told me yesterday morning without question that the package would not be delivered until today, because it wasn’t due until today.
Do you get the feeling that FedEx really has no idea what the fuck they’re doing?
